"Last night's major Microsoft 365 and Teams outage is a reminder of the fallibility of even the largest cloud providers," Boost said. Microsoft's service outage elicited a comment from Mark Boost, CEO of Civo, a U.K.-based provider of managed Kubernetes services, who suggested via e-mail that big cloud service providers, such as Microsoft, don't offer organizations any better assurances of stability. Moreover, they have to apply for the service credit, as it's not automatically applied. Based on it, organizations can only get a service-time credit in compensation for any downtime. Microsoft does have a nuanced service level agreement associated with its cloud services. Places such as Hong Kong and Eastern Australia also may have been affected by the Teams outage, based on comments found in Microsoft's Twitter announcement. Heatmap of the Microsoft Teams outage on July 20 (source: ). users in Los Angeles, Dallas and New York City (see chart): Figure 2. However, per, it seems to have mostly affected U.S. Microsoft didn't indicate in its public Twitter announcements where the outages took place. Graph of complaints about the Microsoft Teams service on July 20 (source: ). on July 20, which tapered toward zero at around 11:00 p.m. It's based on complaints recorded by, which showed a spike in Microsoft Teams complaints starting at about 6:00 p.m. The time estimate of six hours of downtime for Teams and other services is just a guess, as Microsoft didn't offer a chronology. The inability for administrators to see information about service downtimes has been a recurring issue associated with Microsoft services over the years, and it continued in this case. Even those IT pros may have been thwarted, as Microsoft also admitted that "some users have reported that they are unable to access the admin center to view updates." Both venues, though, are just accessible to IT administrators of Microsoft 365 services.
Microsoft referred people seeking further information on the outage to its Office status portal ( ), or to messages in its Message Center. The July 20 outage was briefly addressed publicly by Microsoft in this Twitter post series, which suggested that it occurred because of "a broken connection to an internal storage service." The outage affected "multiple Microsoft 365 services with Teams integration, such as Microsoft Word, Office Online and SharePoint Online."
MICROSOFT TEAMS APP DOWN UPDATE
Update 7/22:Įxoprise, a company that offers performance-monitoring solutions to detect service outages, estimated that the July 20 Microsoft Teams outage lasted three hours, per Z Teo Pinky Tobiano Atty.Microsoft Teams and other Microsoft 365 apps went down for some users on Wednesday night, lasting maybe six hours. Vicky Belo Kim Reyes-Palanca Marie Lozano Firas Abboud Jude Hipolito and Rose Velasco (JuRo) Jigs Mayuga | LUXURY Bianca Salonga JP Tuason Jeanette Ipapo-Tuason Marlon Stöckinger | TRAVEL Vern Enciso Ferdi Salvador Marie Field-Faith | TECH & GADGETS Carlo Ople Enrique Miranda Gerry Sy | HOME & DESIGN Geewel Fuster Kitty Bunag Tessa Alindogan Vianca Favila | BUSINESS & CAREER Franco Saycon Venus Navalta Eric Dee Dr. ”įASHION Amina Arañaz-Alunan Jojie Lloren Robby Carmona Patty Ang Candy Dizon Francis Libiran | BEAUTY Dr.
“We’re providing updates for those services via MO402741 in the admin center or through. “We’ve identified downstream impact to multiple Microsoft 365 services with Teams integration, such as Microsoft Word, Office Online, and SharePoint Online,” Microsoft continued in its head of Tweets regarding the issue. Furthermore, it adds that 1,457 users are currently affected, while more than 150 incidents of people reported issues with Microsoft Office 365 itself. Additional information can be found in the admin center under TM402718.”Īccording to -a website that tracks outages by collating status reports from sources, including user-submitted errors on its platform-there were more than 4,800 reports regarding Microsoft Teams as of Wednesday. “We’re working to direct traffic to a healthy service to mitigate impact. “We’ve determined that a recent deployment contained a broken connection to an internal storage service, which has resulted in impact,” Microsoft tweeted. We're investigating the issue and further updates can be found in your Service Health Dashboard via TM402718.- Microsoft 365 Status July 21, 2022 We've received reports of users being unable to access Microsoft Teams or leverage any features.
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